Shipping Policy

TheSchoolStores.com.com offers free shipping on many items to our customers anywhere in the contiguous United States. We have 3 locations across the country to serve you better and ship our products from the location nearest to you. Items not shipped directly from our warehouses are drop shipped directly from the manufacturer to you.

Your order is securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported by FedEx, UPS or quality freight carrier, as determined by the size and weight of the shipment. To minimize damage during transport, many items are shipped "Ready to Assemble". Instructions and all the hardware necessary, with the exception of wood glue, are included.

A physical street address is required for any delivery. We do not ship to P.O. boxes.

Please call us at (833) 226-3433 for assistance placing orders that will be transported by freight forwarders.

What does "Ships in 1 Day" mean?
Ships in 1 Day means the item is in stock and usually leaves our warehouse within 24 hours on regular business days. Very large orders may require multiple shipments. Orders submitted over the weekend will be processed the next business day.

What If My Order Arrives Damaged or Defective?

In the rare case that your item(s) arrive in imperfect condition or with missing parts, please contact us within 30 days of delivery and in most cases replacements can be provided at no additional charge.An item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact that are not part of the intended finish (some distressed finishes will have deliberate imperfections). When dealing with a damage or defect issue; photos are required for the claim to be processed. Photographs can be attached to your message and will assist us greatly when working with the manufacturer and /or carrier to ensure your request is resolved as quickly as possible.Once your request has been reviewed, we will let you know what to do with the damaged item(s) in your possession. In some cases, our carrier may need to collect the item(s) for inspection. We apologize for any inconvenience that may be caused by the repackaging process that is required to ensure the retrieval is successful.

 

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